MB-230: Microsoft Dynamics 365 Customer Engagement Core
The MB-230 Hands-on Lab focuses on providing comprehensive knowledge and skills for effectively managing customer engagement using Microsoft Dynamics 365. Participants will learn how to configure and customize the application, manage sales, customer service, and field service processes, implement security measures, and utilize analytics for improved business outcomes.
Prior experience with Microsoft Dynamics 365 applications and a solid understanding of customer engagement concepts will be helpful. Familiarity with basic administration tasks in Dynamics 365 and knowledge of sales and service management processes will be beneficial.
Upon completion of the MB-230 Hands-on Lab, learners will have the expertise to efficiently manage customer engagement using Microsoft Dynamics 365. They will possess the knowledge to configure and customize the application, manage sales and service processes, implement security measures, and utilize analytics for enhanced business outcomes.
Why Choose Us?
A hands-on lab is a virtual environment where you can actively engage in practical exercises and simulations related to a specific subject or technology. It allows you to gain real-world experience and develop practical skills.
Upon enrolment, student will receive voucher code and access instructions to launch the lab environment.
No, generally, MOC Hands-On Labs are designed to be completed in one continuous session. Once you start a lab, it's recommended to allocate enough time to finish it in one go.
Only a system with internet access and a compatible web browser.
Yes, CloudLabs Hands-on labs often come with built-in tracking and reporting features. These features allow you to monitor trainee progress, track completion rates, and generate reports on lab performance. This enables you to assess individual or group achievements and measure the effectiveness of your training initiatives.
CloudLabs have the SLA of 15 days to update the Labs.
Learners are typically allowed to access the lab once.
We have CloudLabs Shadow which is an embedded feature integrated into the CloudLabs platform that lets Instructors shadow the learners environment.
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