MB-230: Microsoft Dynamics 365 Customer Engagement Core

SKU: MS-700
What do you get
This package includes:
Hands-on Labs
Practice Tests
Quests
MB-230: Microsoft Dynamics 365 Customer Engagement Core
Hands-on Labs

MB-230: Microsoft Dynamics 365 Customer Engagement Core

MB-230 Hands-on Lab: Immerse yourself in practical training for Microsoft Dynamics 365 Customer Engagement. Gain expertise in configuring, customizing, and administering Dynamics 365. Explore features like sales automation, customer service, and case management, enhancing your skills in managing customer relationships and streamlining business processes.
Intermediate
Lab Description

The MB-230 Hands-on Lab focuses on providing comprehensive knowledge and skills for effectively managing customer engagement using Microsoft Dynamics 365. Participants will learn how to configure and customize the application, manage sales, customer service, and field service processes, implement security measures, and utilize analytics for improved business outcomes.

Pre-requisite

Prior experience with Microsoft Dynamics 365 applications and a solid understanding of customer engagement concepts will be helpful. Familiarity with basic administration tasks in Dynamics 365 and knowledge of sales and service management processes will be beneficial.

Learning objective

Upon completion of the MB-230 Hands-on Lab, learners will have the expertise to efficiently manage customer engagement using Microsoft Dynamics 365. They will possess the knowledge to configure and customize the application, manage sales and service processes, implement security measures, and utilize analytics for enhanced business outcomes.

Lab Exercises
Case Management
Entitlements and Service Level Agreements
Knowledge Management
Customer Voice
Customer Service Scheduling
Customer Service workspace
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Monitor progress and provide real-time guidance with shadow labs feature for a look-over-the-shoulder experience
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FIXED COST
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24x7 Support
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FAQ's

A hands-on lab is a virtual environment where you can actively engage in practical exercises and simulations related to a specific subject or technology. It allows you to gain real-world experience and develop practical skills.

Upon enrolment, student will receive voucher code  and access instructions to launch the lab environment.

No, generally, MOC Hands-On Labs are designed to be completed in one continuous session. Once you start a lab, it's recommended to allocate enough time to finish it in one go.

Only a system with internet access and a compatible web browser.

Yes, CloudLabs Hands-on labs often come with built-in tracking and reporting features. These features allow you to monitor trainee progress, track completion rates, and generate reports on lab performance. This enables you to assess individual or group achievements and measure the effectiveness of your training initiatives.

CloudLabs have the SLA of 15 days to update the Labs.

Learners are typically allowed to access the lab once.

We have CloudLabs Shadow which is an embedded feature integrated into the CloudLabs platform that lets Instructors shadow the learners environment.

Cloud Labs support team is available 24/7 for 365 days over email and live chat.

  1. Email Support: labs-support@spektrasystems.com 
  2. Live Chat Support: https://cloudlabs.ai/labs-support  
MB-230 includes
MB-230: Microsoft Dynamics 365 Customer Engagement Core
Azure
04 Days
06 Exercises
Intended Audience

Customer Service Consultant

CRM Administrator

Dynamics 365 Customer Service Specialist
How to Purchase

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